These Terms & Conditions ("Terms") govern your use of the Florist Tottenham Hale online flower delivery services. By placing an order through our website, you agree to comply with and be bound by these Terms. These Terms apply to all customers in Tottenham Hale and the surrounding areas who use our services for flower purchases and deliveries.
By using the Florist Tottenham Hale website to place an order for online flower delivery, you confirm that you are at least 18 years of age and capable of entering into legally binding contracts. If you are ordering on behalf of a business or another individual, you warrant that you have the necessary authority to do so.
The order process for flower delivery from Florist Tottenham Hale consists of the following steps:
It is your responsibility to ensure all order and delivery details provided are accurate and up to date. Florist Tottenham Hale cannot be held responsible for failed deliveries due to incorrect information.
All prices for flower arrangements and delivery services are displayed in Pound Sterling (GBP) and are inclusive of all applicable taxes unless otherwise stated.
Florist Tottenham Hale accepts payments via the online payment methods offered at checkout, which may include debit cards, credit cards, and other secure payment gateways. By submitting your payment information, you authorise us or our third-party payment processors to charge the total order amount. Payments must be received and authorised in full before your order can be confirmed and processed.
Orders for flower delivery in Tottenham Hale will be processed only after payment confirmation. If we are unable to obtain payment authorisation, your order will not be accepted and you will be notified accordingly.
Your order is deemed to be an offer to purchase our products for delivery in Tottenham Hale and the surrounding areas. All orders are subject to acceptance and availability. We will confirm acceptance by sending you a confirmation email. Until this confirmation, no contract will be formed between you and Florist Tottenham Hale.
We reserve the right, at our discretion, to refuse or cancel any order prior to dispatch for reasons including, but not limited to, unavailability of stock, incorrect product or price information, or inability to deliver to the specified address.
Florist Tottenham Hale offers same-day or next-day delivery services (where available) for online flower orders within Tottenham Hale and local neighbouring areas. Deliveries are made to the address provided during the order process.
It is your responsibility to ensure that someone will be available to receive the flowers at the designated address and agreed time. If no one is present, we may attempt to leave the flowers in a safe place at the property, leave them with a neighbour, or return them to our shop, at our discretion. We will endeavour to notify you if this is the case.
Specific delivery times cannot be guaranteed, though every effort will be made to meet your preferred timeslot. Delivery dates may be affected by factors outside our control, including but not limited to, adverse weather, traffic conditions, or supply issues. In such cases, we will contact you to arrange an alternative solution where possible.
While every effort is made to supply the flowers and products as described, flowers are a natural product and subject to seasonal availability. On some occasions, it may be necessary to substitute certain flowers or packaging with products of equal value and similar appearance. We reserve the right to make such substitutions without prior notice in order to ensure delivery can be fulfilled.
If a significant substitution is required (such as for a particular colour or type of flower being unavailable), we will attempt to contact you before fulfilling the order, though this may not always be possible due to time or stock constraints.
The right to change or cancel an order is available up to the point of dispatch. To change or cancel your flower delivery order for Tottenham Hale, please contact us as soon as possible, quoting your order number.
Orders that have already been prepared or dispatched for delivery cannot be changed or cancelled. In this case, no refund will be available for the order value except where required by law.
If you have ordered for a future date, and you wish to cancel, please provide at least 24 hours' notice prior to the requested delivery date. Refunds, where applicable, will be made using the original payment method and may take several working days to appear in your account.
Due to the perishable nature of flowers, returns are generally not accepted unless there is a proven quality issue. If you are not satisfied with the quality or condition of the flowers received through our flower delivery service in Tottenham Hale, please contact us within 24 hours of receipt, providing clear photographic evidence where possible. We may offer a replacement or refund at our discretion, provided your claim is valid.
Where products are damaged on arrival or a delivery error has been made by us, we will remedy the problem at no additional cost. We are unable to accept liability for issues arising due to late notification or lack of reasonable evidence of the issue.
Customers are responsible for ensuring that the order, recipient, and delivery details provided are correct and complete. You must verify:
Florist Tottenham Hale is not liable for failed or delayed deliveries arising due to incorrect or incomplete information supplied during the ordering process.
All prices on the Florist Tottenham Hale website are subject to change without prior notice. Promotional offers, discounts, and voucher codes are provided at the company's discretion and may be withdrawn or changed at any time. Only one promotion or voucher code can be applied per order unless otherwise stated.
While Florist Tottenham Hale endeavours to deliver flowers on time and as described, we cannot be held responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to, severe weather, natural disasters, delivery vehicle breakdowns, or other logistical disruptions.
Florist Tottenham Hale does not accept liability for loss of goodwill, loss of profit, or any indirect or consequential loss arising out of or in connection with the supply or non-supply of flowers or related items. Our total liability to you for any loss or damage arising in connection with the order shall be limited to the value of the order in question.
All customer data is handled in accordance with UK data protection regulations. We process personal information provided for the purposes of fulfilling and delivering your flower order, processing payment, and customer service. We will not use your contact information for marketing unless you have given specific consent to do so.
The content, photographs, and designs displayed on the Florist Tottenham Hale website are protected by copyright and other intellectual property rights. No images, text, or material may be copied, reproduced, or used for commercial purposes without our prior written consent.
These Terms apply universally to all customers using the Florist Tottenham Hale online flower delivery service, whether located within Tottenham Hale itself or the neighbouring areas. Availability of products, delivery slots, and services may vary based on precise location and postcode eligibility.
Florist Tottenham Hale reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website, and your continued use of the online flower delivery service indicates your acceptance of updated Terms.
If any section or provision of these Terms is found to be unlawful or unenforceable by a court of competent jurisdiction, the remainder of the Terms shall continue in full force and effect.
These Terms & Conditions, as well as any dispute or claim arising out of or in connection with them or their subject matter, shall be governed and construed in accordance with the laws of England and Wales. By using Florist Tottenham Hale's services, you agree to submit to the exclusive jurisdiction of the English courts.
If you have any questions regarding these Terms & Conditions or require further clarification about using Florist Tottenham Hale's online flower delivery service in Tottenham Hale and surrounding areas, you can reach out through the contact methods available on our website. Our customer service team are happy to assist with your queries.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tottenham Hale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tottenham Hale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
